AOL SUPPORT TEAM
HOW SLOW IT CAN BE?

6:06:56 PM System Welcome cl@de.aol.com ...
6:06:56 PM System Connecting to server. Please wait...
6:06:56 PM System Connected to server.
6:10:32 PM System AOLTechAMA has joined this session!
6:10:32 PM System Connected with AOLTechAMA
6:10:41 PM System Hello, cl@de.aol.com. Welcome to Live Technical Support. My name is Abiel Melchor.
6:10:43 PM System cl@de.aol.com stated the question or problem as: Hello. Please explain this error message: SMTP error 421 4.3.2 Rate Limited http://postmaster.aol.com/errors/554iptrl.htr Tod.
6:10:45 PM System Are you signed on with the same computer that you need assistance with?
6:11:04 PM ME: yes
6:11:15 PM AOLTechAMA I understand that you are getting the rate limit when sending email to AOL members. Is that correct?
6:11:38 PM ME: I don't know for sure
6:11:45 PM ME: what the message means
6:11:51 PM ME: I think yes
6:12:27 PM AOLTechAMA America Online has received an overwhelming amount of complaints concerning unsolicited commercial e-mail, or "junk" mail, and we are doing everything we can to protect our members' online experience.
6:12:31 PM ME: but what is the limit?
6:12:33 PM AOLTechAMA Because many junk e-mailers collect screen names from AOL© chat rooms, we put a "Rate Limit" feature in place to deter junk e-mailers from collecting member screen names from chat rooms.
6:13:03 PM ME: ecause I sent only 3 messages through the new email client and 3 or for through Yahoo
6:13:30 PM AOLTechAMA yes.
6:13:31 PM AOLTechAMA The Rate Limit feature is also used to deter members from sending mass numbers of e-mail, Instant Message(TM) notes, or Buddy Chat(TM) invitations that can disrupt the normal member experience.
6:13:31 PM ME: I never use a chat software
6:13:35 PM ME: only the email (Yahoo email)
6:13:52 PM ME: what is the limit ?
6:14:17 PM ME: I don't use Instant Message(TM) notes, or Buddy Chat(TM)
6:14:47 PM AOLTechAMA AOL may have received large amounts of junk e-mail from your domain. Please ask your system administrator or Internet Service Provider to call the AOL® Postmaster Hotline at 1-888-212-5537.
6:14:49 PM AOLTechAMA The Postmaster Team, which is available 7 days a week, 24 hours a day, can work with the ISP to quickly resolve the issue. Additional information is available at the AOL Postmaster Web Site: http://postmaster.info.aol.com/
6:15:13 PM ME: I used ONLY Yahoo mail and now I have my own web site hosted by M6.net
6:15:58 PM ME: I never used your email address
6:16:08 PM ME: so it can be from me.
6:16:13 PM AOLTechAMA Yes.
6:17:28 PM ME: I just want to use the emails from my new web host.
6:17:45 PM ME: I have nothing to do with your email server or so
6:18:31 PM ME: I allready spent 1 hour trying to find and solve this problem
6:19:49 PM ME: hello?
6:20:50 PM AOLTechAMA Yes, still here. I do apologize for this, because the problem is that your domain was blocked from send spam to AOL, to fix this, please have your post master or system admin to contact the AOL Post master.
6:21:10 PM AOLTechAMA The AOL® Postmaster Hotline is available at 1-888-212-5537.
6:21:53 PM ME: please give me his email address. I can't use the phone until tomorrow morning
6:22:10 PM AOLTechAMA You can email our post master using the email address: postmaster@aol.com.
6:22:27 PM ME: ok
6:22:51 PM AOLTechAMA Is there anything else I can assist you with at this time?
6:23:05 PM ME: 1-888-212-5537
6:23:15 PM ME: this number is in Germany ?
6:23:22 PM AOLTechAMA No.
6:23:32 PM ME: I am in Germany. but I don't speak German
6:23:34 PM AOLTechAMA That is for our US Office.
6:24:08 PM ME: anyway, I will use the email (Yahoo still works).
6:24:28 PM ME: thanks
6:25:04 PM System Text over maximum characters. Please try again!
6:25:06 PM AOLTechAMA You can call our German Support office at 0180 531 31 64 or at 0049 180 531 31 64.
6:25:17 PM ME: You still din't told me what is the limit
6:25:37 PM ME: I'm just curios
6:25:48 PM AOLTechAMA AOL imposes a rate limit when: - An e-mail address includes any special characters like ( . \ [ ] > : ; ) at the end of an e-mail address. For example, somemember1234567@aol.com. is not allowed because it has a period at the very end. Remove the trailing period and the address will work properly.
6:25:52 PM AOLTechAMA - A member exceeds the acceptable number of Instant Messages or Buddy Chat invitations they send in a given time period. - A member exceeds the acceptable number of chat room changes or "Who's Chatting" requests in a given time period. - A member exceeds the acceptable number of e-mail messages sent
6:26:28 PM AOLTechAMA - A member exceeds the acceptable number of e-mail messages sent in a given time period.
6:28:17 PM ME: - A member exceeds the acceptable number of e-mail messages sent in a given time period.
6:28:29 PM ME: ok and what is this number?
6:28:55 PM ME: my web host allow my to send 75 emails at onece
6:29:10 PM ME: and over 10000 total emails per day.
6:29:13 PM AOLTechAMA AOL does not have a preset maximum allowable number of e-mails that a member may send. In addition, there is no specific answer to when the Community Action Team (CAT) may flag a member's account for sending unsolicited e-mail.
6:29:18 PM AOLTechAMA Individuals sending unsolicited bulk e-mail may try a variety of methods to avoid detection. Therefore, AOL's rules for flagging accounts and the filters AOL uses are complex and proprietary.
6:29:30 PM AOLTechAMA For more information about sending e-mail to AOL members, please visit the AOL Postmaster Web site:http://postmaster.info.aol.com.
6:29:42 PM ME: probably I will send 20-30 emails per day.
6:31:05 PM ME: but not with or through your software (AOL9)
6:31:22 PM ME: to any other AOL chat member.
6:31:57 PM ME: why is still AOL limit me if I have no connection with all this AOL 9 thingy stuff
6:33:32 PM AOLTechAMA This will take effect even if you are not on AOL 9.0.  AOLTechAMA Is there anything else I can assist you with at this time?
6:35:14 PM ME: Yes. Look, I've already lost a lot of time today, I will send this chat to that postmaster stuff and I will let him to deal with it. I just want to switch to my new web host. I don't care about your limitations as long I didn't sent one single email through you. I just want all solved in few fours.
6:35:30 PM ME: You were unhelpful
6:35:32 PM         Connection closed